Logo City of Jacksonville
(217)479-4615
[email protected]

IF YOUR WATER HAS BEEN SHUT OFF FOR NONPAYMENT: PLEASE NOTIFY US WHEN YOU MAKE A PAYMENT ONLINE SO WE CAN SCHEDULE A TIME FOR YOUR WATER TO BE TURNED BACK ON


IF YOU MOVE TO A NEW ADDRESS: YOUR NEW ACCOUNT WILL NEED TO BE ADDED TO YOUR ONLINE ACCOUNT - LOG IN AND SELECT THE "MY PROFILE" TAB AT THE TOP.  YOU CAN PUT YOUR NEW ACCOUNT NUMBER IN THIS AREA AND WILL PROBABLY WANT TO MAKE IT THE "DEFAULT" ACCOUNT.


TO MAKE A PAYMENT OVER THE PHONE: CALL (217)408-0008 (YOU WILL NEED YOUR 9 DIGIT ACCOUNT NUMBER)


PLEASE CALL MISSY IF YOU HAVE ANY QUESTIONS (217)479-4615 OR E-MAIL [email protected]

IF YOUR WATER HAS BEEN SHUT OFF FOR NONPAYMENT: PLEASE NOTIFY US WHEN YOU MAKE A PAYMENT ONLINE SO WE CAN SCHEDULE A TIME FOR YOUR WATER TO BE TURNED BACK ON


IF YOU MOVE TO A NEW ADDRESS: YOUR NEW ACCOUNT WILL NEED TO BE ADDED TO YOUR ONLINE ACCOUNT - LOG IN AND SELECT THE "MY PROFILE" TAB AT THE TOP.  YOU CAN PUT YOUR NEW ACCOUNT NUMBER IN THIS AREA AND WILL PROBABLY WANT TO MAKE IT THE "DEFAULT" ACCOUNT.


TO MAKE A PAYMENT OVER THE PHONE: CALL (217)408-0008 (YOU WILL NEED YOUR 9 DIGIT ACCOUNT NUMBER)


PLEASE CALL MISSY IF YOU HAVE ANY QUESTIONS (217)479-4615 OR E-MAIL [email protected]